- What happens if I hit the rate limit?
- The API returns a 429 with a canonical
Retry-After header. The official SDKs honor it with exponential backoff; if you are rolling your own client, the header is in seconds and we suggest a jittered retry. Sandbox keys are capped at 60 req/min, Studio at 1,000 req/min, Enterprise at 5,000 req/min by default. - Is there a hard cap on overage?
- No hard cap, but a soft one. The first 30 days of overage attach a warning to the response envelope and send an email to the billing contact. From day 31 the agent-count ceiling becomes a 422 until the plan is upgraded or the invoice settles. Calling GET /v1/usage returns the live counter, and webhooks fire on threshold crossings so dashboards do not have to poll.
- Is the Training Center included with Studio?
- Yes — full access. The Training Center is the operator surface for inspecting calibration runs, sample agents, and the auto-publish feed. Sandbox keys get a read-only sample so prospective customers can see the shape of it; Studio and Enterprise customers get the full surface scoped to their organisation.
- What does the Enterprise SLA actually cover?
- 99.95% monthly availability calculated on the customer's contracted endpoints, measured at our edge. The contract specifies the credit schedule (typically 10% off the monthly invoice per 0.1 percentage point of miss, capped at 50%). The status page publishes incident reports — same correlation_id surface our on-call uses — so the math is auditable on both sides.
- What payment methods do you accept?
- Studio is Stripe — credit and debit cards plus US ACH for annual contracts; the Stripe Customer Portal handles upgrades, downgrades, and invoice history. Enterprise is wire or ACH against a PO; net-30 standard, net-60 on request with approved credit. We do not accept crypto.
- Do you offer refunds?
- Studio plans are pro-rated on cancellation within the first 30 days — no questions asked, email founders@simulix.com and the credit posts within a business day. Enterprise contracts follow the termination clause in the signed agreement. We do not pro-rate overage runs that have already been billed; those are paid for compute we have already run.